The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for service.
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Check furniture and fittings for cleanliness and condition prior to service according to enterprise procedures, and take corrective action where required. Completed |
Evidence:
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Prepare and adjust the environment to ensure comfort and ambience for customers, as appropriate. Completed |
Evidence:
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Set up any furniture according to enterprise requirements, customer requests and customer and staff convenience and safety. Completed |
Evidence:
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Check any furniture for stability and customer and service personnel access according to legislative requirements. Completed |
Evidence:
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Check and prepare equipment for service and remove, clean or replace items not meeting enterprise standards. Completed |
Evidence:
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Display food and beverage items according to enterprise and legislativerequirements. Completed |
Evidence:
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Welcome customers.
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Greet customers on arrival, according to enterprise customer service standards. Completed |
Evidence:
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Provide information to customers, giving clear explanations and descriptions. Completed |
Evidence:
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Make recommendations and suggestions to customers to assist them with drink and meal selection. Completed |
Evidence:
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Answer customer questions on menu items correctly and courteously. Completed |
Evidence:
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Take and process orders.
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Take and record orders accurately and legibly using the format required by the enterprise, and convey them promptly to the kitchen or bar, where appropriate. Completed |
Evidence:
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Operate the ordering system according to enterprise procedures. Completed |
Evidence:
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Relay information about any special requests or dietary or cultural requirements to relevant person where appropriate. Completed |
Evidence:
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Provide glassware, serviceware and cutlery suitable for menu choice, according to enterprise procedures. Completed |
Evidence:
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Process accounts and receive payment at appropriate time and according to enterprise procedures. Completed |
Evidence:
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Serve and clear food and drinks.
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Collect food and beverage selections promptly from kitchen or bar, check for accuracy and presentation, and convey them to customers safely. Completed |
Evidence:
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Serve food and beverage courteously and to the correct person, according to enterprise standards and hygiene requirements. Completed |
Evidence:
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Promptly recognise and follow up any delays or deficiencies in service. Completed |
Evidence:
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Advise and reassure customers about any delays or problems. Completed |
Evidence:
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Check customer satisfaction at the appropriate time. Completed |
Evidence:
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Remove used items in a timely manner and safely transfer them to the appropriate location for cleaning. Completed |
Evidence:
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Dispose of leftover food and disposables, according to hygiene regulations and enterprise practice. Completed |
Evidence:
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Dispose of recyclable items according to local regulations and enterprise practice. Completed |
Evidence:
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Thank and farewell customers courteously. Completed |
Evidence:
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Close down after service.
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Clear, clean, dismantle and store furniture and equipment according to enterprise procedures and safety requirements. Completed |
Evidence:
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Prepare and set up for next service according to enterprise procedures and requirements. Completed |
Evidence:
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Review and evaluate services with colleagues where appropriate and identify possible improvements. Completed |
Evidence:
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Provide handover to incoming colleagues and share relevant information. Completed |
Evidence:
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